Dealerwillowcasino

Privacy Policy

Effective date: 9 September 2026

Dealerwillowcasino Hotel & Garden Resort is committed to protecting your privacy and handling your personal information with care and transparency. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our resort. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

We collect information you provide directly, such as your name, contact details, and reservation preferences, as well as information collected automatically through your use of our website.

  • Contact information Name, email address, phone number, and postal address.
  • Reservation details Stay dates, villa preferences, and special requests.
  • Transactional information Billing details for services booked.
  • Technical data IP address, browser type, device information, and pages visited.

No sensitive information is collected unless voluntarily provided for specific services, such as dietary requirements for dining.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.

  1. 1 To process villa reservations and manage your stay.
  2. 2 To respond to inquiries and provide customer support.
  3. 3 To send promotional communications, if you have opted in.
  4. 4 To improve our website and services through analytics.
  5. 5 To meet legal and regulatory requirements, including those related to our casino operations.

We do not use personal information for online gambling or any real-money gaming activities. Marketing communications are sent only with consent.

Disclosure of Your Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements.

Service providers

Payment processors, IT support, and email marketing platforms.

Legal requirements

When required by law, regulation, or legal process.

Business transfers

In the event of a merger or acquisition, your information may be transferred as part of the business assets.

All third parties are contractually obligated to protect your information and use it only for specified purposes.

Data Security and Retention

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • Encryption of data in transit and at rest.
  • Access controls and regular security assessments.
  • Staff training on privacy and data protection.

No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means.

Retention Periods

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Reservation records are kept for a minimum period required by tax and business regulations.
  • Marketing preferences are retained until you unsubscribe.
  • Technical logs are retained for a limited period for security and analytics.

Retention periods comply with Australian legal requirements.

Your Rights and Choices

You have the right to request access to the personal information we hold about you, to request corrections, and in some circumstances, to request deletion.

  • Access: You may request a copy of your personal information.
  • Correction: You may ask us to update inaccurate or incomplete information.
  • Deletion: You may request deletion of your information, subject to legal retention requirements.
  • Opt-out: You may unsubscribe from marketing communications at any time.

To exercise these rights, contact us using the details provided in the Contact section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences.

  • Essential cookies: necessary for the website to function.
  • Analytics cookies: help us understand how visitors use the site.
  • Preference cookies: remember your settings and choices.

You can manage cookie preferences through your browser settings or our cookie consent tool. For detailed information, please refer to our Cookie Policy.

International Data Transfers

Your personal information may be stored or processed on servers located outside Australia, including in countries with different data protection laws. We take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles.

We use cloud service providers that may host data in various regions. Appropriate contractual safeguards are in place to protect your information. By providing your information, you consent to such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically.

Material changes will be communicated via a notice on our website or by email, where appropriate. Current effective date: 9 September 2026.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the details below.